Shipping policy
Shipping Policy
Thank you for shopping with Cozy in Grace. Every item is made to order especially for you, which helps us reduce waste and create products with care.
Processing Times
All orders are produced after they are placed.
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Most orders are processed and produced within 2–7 business days.
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Processing times may be longer during holidays, sales events, or periods of high demand.
Please note that because our products are made to order, we are unable to offer next-day or expedited processing on most items.
Shipping Times
Once your order has been produced, estimated shipping times are:
United States
3–7 business days
United Kingdom
2–7 business days
Canada
5–10 business days
International Orders
7–20 business days
Please note that these delivery times are estimates and may vary depending on your location, customs processing, weather conditions, carrier delays, or other factors beyond our control.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package's journey.
Multiple Packages
If you order multiple items, they may arrive in separate packages. This is because some products are fulfilled by different production partners and shipped from different locations.
Incorrect Shipping Addresses
Please ensure your shipping address is correct before placing your order. We are unable to guarantee address changes once an order has entered production.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.
Delays
While we do our best to ensure timely delivery, occasional delays may occur due to postal services, customs processing, weather conditions, or high shipping volumes. We appreciate your patience and understanding.
Lost or Damaged Orders
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with our production partners to investigate and help find a solution.
Questions?
If you have any questions about your order, please contact us at:
We're always happy to help and will do our best to respond as soon as possible.
Thank you for supporting Cozy in Grace. 🤍